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CASES

Cases: Texto

ADP CLIENT EXPERIENCE TRANSFORMATION
2015 - 2022

Strategy, teams mobilization, client segmentation, squads for client satisfaction

ADP VIRTUAL ASSISTANT
2017 -2019

New Channel Development, Artificial Intelligence, Digital strategy, Global Project

ADP - EVERYDAY EXCELLENCE PROGRAM
2015 - 2018

Culture program development

Cases: Catálogo

ITAU BANK - INTERNET BANKING
2013 - 2015

Squad Leader, Scrum Methodology, data analysis, business results

ITAU BANK - TOKPAG
2013

Squad, Data Analisys, elimination of navigation barriers

ITAU BANK - PERSONNALITÉ DIGITAL
2011 - 2013

Design Thinking Methodology

ITAU BANK - COLLEGE STUDENTS
2010 - 2011

Marketing, Behavior, Value proposal, Innovation

Cases: Catálogo

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